Support

Titano is a small project run by one person. Email support@suprun.ca and you'll usually hear back within a day or two.

Common questions

How do I change what Titano watches for?

Tap the "Checking for…" chip on the scan screen, or open Settings → your profile. Add, remove, or rename allergens and diets any time. You can also keep separate profiles (e.g. "Me", "Kids").

Is scanning free?

Yes — scanning is free forever, with no limit. The one-time unlock adds family profiles and unlimited scan history. No subscription, ever.

It flagged (or missed) something — what do I do?

Always read the packaging yourself; Titano is a reading aid, not a medical device. If you find a term it should recognise, email us and we'll add it. See How Titano works for its limits.

I paid before but I'm on a new phone.

Open Settings → Restore purchase. The unlock applies to your Apple ID and restores on any device signed into the same account.

What languages does it read?

English, French, and Spanish labels — so bilingual Canadian and imported packaging work.

Still stuck?

Email support@suprun.ca with your device model, iOS version, and a description of what happened.