Support

Titano is a small project run by one person. Email support@suprun.ca and you'll usually hear back within a day or two.

Common questions

How do I change what Titano watches for?

Open the You tab and tap your profile. Add or remove allergens, diets and additives any time. With Titano Pro you can keep separate profiles (e.g. "Me", "Kids") and check a label against everyone at once.

Where did the Pregnancy list go?

If you set it up, it's still on your profile and still checks every scan, until you remove it. New profiles aren't offered it any more. A label can't say whether the salami will be heated or the fish is raw, and the list flagged too many ordinary foods. Your doctor or midwife is the right guide there.

Is scanning free?

Yes — scanning is free forever, with no limit. The one-time unlock adds family profiles and unlimited scan history. No subscription, ever.

It flagged (or missed) something — what do I do?

Always read the packaging yourself; Titano is a reading aid, not a medical device. If you find a term it should recognise, email us and we'll add it. See How Titano works for its limits.

I paid before but I'm on a new phone.

Open the You tab and tap Restore purchase. The unlock applies to your Apple Account and restores on any device signed into the same account.

What languages does it read?

English, French, and Spanish labels — so bilingual Canadian and imported packaging work. The app itself is in English, French, and Spanish too.

Does it scan barcodes?

No — on purpose. Titano reads the printed ingredient list itself, so it works on products no barcode database knows: store brands, imports, and recipes that changed last month. It works offline, too.

Does Titano say a food is safe?

Never. The best result is "Nothing flagged": it found nothing from your list in the text it could read. That is not the same as safe — always read the package yourself.

Still stuck?

Email support@suprun.ca with your device model, iOS version, and a description of what happened.